Shipping Policy
The Shipping Policy at Pawtail Pals is designed to provide customers with clear and reliable information about how their orders are processed, shipped, and delivered. Our Shipping Policy ensures transparency at every stage, helping customers understand estimated delivery times, carrier options, costs, and tracking availability. Whether you’re ordering grooming tools, pet toys, or accessories, we aim to deliver your items as quickly and safely as possible. Customers can review this page to learn how long processing takes, what to expect during high-volume seasons, and how to track their package from the moment it is shipped.
Understanding Our Shipping Policy
Our Shipping Policy includes details about domestic and international delivery times, tracking instructions, lost or delayed package procedures, and responsibilities for customs or incorrect addresses. We work with trusted carriers to ensure fast and secure delivery, and we keep customers informed through automated email updates and tracking links. If a package arrives damaged or does not arrive as expected, our policy outlines the steps needed to submit a claim and receive support. Your satisfaction and your pet’s comfort are our top priorities, and our Shipping Policy reflects our commitment to reliable service.
alt shipping policy illustration with delivery person
Simple Shipping Policy Information
1. Processing Time
How long it takes to prepare your order before shipping. 1 h
2. Shipping Methods
What delivery options are available (standard, express, international).
3. Shipping Costs
How much shipping costs and when free shipping applies.
4. Delivery Time
How long delivery usually takes for domestic and international orders up to 30 days.
How to track your package and where to find tracking updates.
What to do if your package is missing, delayed, or not updated.
Contact us on the page (Contact us)
What to do if the package arrives damaged.
Contact us on the page (Contact us)